Need a Different Insurance Office for Your Citizens Policy?

If you are currently insured through Citizens Property Insurance Corporation in Florida and want a different insurance office to help service your policy, an agent of record change may be available. This process is commonly used when a policyholder wants a different agency relationship without necessarily canceling the current policy.

Many policyholders begin looking for a new servicing agent because they want better responsiveness, clearer communication, or a more reliable experience when it comes to policy questions, renewals, documentation, or general account support.

The Dupuy Insurance Team helps Florida policyholders start that request process so they can move toward a servicing relationship that better fits their needs.

How the Agent of Record Change Process Works

If you want to switch your servicing agent, the process is usually straightforward. While exact timing can vary, it typically involves a short request form and, in some situations, an additional signature or confirmation step.

1. Complete the request form. Start by submitting your basic information through the secure form.
2. Review any required follow-up. If additional documentation or a signature is needed, you will be contacted with the next steps.
3. Processing period. The request is then processed based on the applicable servicing and carrier procedures.
4. Service transition. Once completed, The Dupuy Insurance Team can help support your future policy servicing needs.

Because processing can vary, it is better to describe timing as depending on the request and carrier procedures rather than promising a fixed turnaround in every case.

Why Some Florida Citizens Policyholders Switch Agents

People usually do not request an agent change unless they feel the current servicing relationship is not meeting expectations. In many cases, the issue is not the policy itself. It is the level of service surrounding the policy.

Better communication

Some policyholders want an insurance office that is easier to reach and more responsive when questions come up.

More consistent servicing support

Policyholders may want better support for renewals, documents, questions, and general policy servicing needs.

Clearer guidance

Insurance questions can be frustrating when answers are delayed or unclear. A different servicing office may provide a more practical experience.

A more personal relationship

Many clients prefer working with an office that takes time to explain things clearly and remains accessible when service needs arise.

Frequently Asked Questions About Switching Citizens Insurance Agents

Do I have to cancel my policy to switch agents?

Not necessarily. An agent of record change is generally meant to change the servicing agency relationship without requiring a full cancellation, subject to applicable rules and procedures.

Is this page only for Florida policyholders?

Yes. This page is intended for Florida policyholders with an existing Citizens policy who want to request a different servicing agent.

How long does the process take?

Timing can vary depending on documentation, processing requirements, and other factors. It is best not to assume an exact guaranteed timeframe.

What information should I have ready?

It helps to have your policy information, property details, and contact information available when starting the request.

Can I call before filling out the form?

Yes. You can contact The Dupuy Insurance Team if you want to ask questions before starting the request.

The Dupuy Insurance Team